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Refund & Cancellation Policy

1. Overview

At Rise Up, we are committed to delivering high-quality eCommerce management services. This Refund & Cancellation Policy outlines the conditions under which refunds may be applicable.

2. Refund Eligibility

A refund request may only be considered under the following strict conditions:

  • Active Service Period Only: Refunds are only applicable while the service is actively running. No refund will be issued after the contracted service duration has ended.
  • Manager-Managed Accounts: Refunds are only applicable when a Rise Up manager has been actively working on and managing your marketplace account.

3. Non-Refundable Situations

The following cases are strictly not eligible for any refund:

  • Order Volume: Rise Up does not charge based on the number of orders. Low order counts or no orders received is not a valid basis for a refund claim.
  • Order-Related Issues: Problems related to orders, such as returns, cancellations, or customer disputes, are not grounds for a refund.
  • Post-Service Period: Any refund request made after the contracted service period has concluded will not be entertained.
  • Marketplace Policy Changes: Refunds are not applicable for losses caused by changes in marketplace policies, algorithm updates, or account actions taken by the marketplace platform itself.
  • Client-Side Issues: Issues arising from insufficient inventory, product quality, pricing set by the client, or failure to provide necessary access/information are not refundable.

4. Refund Process

If you believe you meet the refund eligibility criteria:

  • Submit your refund request in writing to info@riseupecom.in
  • Include your account details, service agreement reference, and reason for the refund request
  • Our team will review the request within 7 business days
  • Approved refunds will be processed within 14 business days

5. Cancellation Policy

Service cancellations must be communicated in writing with a minimum notice period as outlined in your service agreement. Fees paid for the current billing cycle are non-refundable upon cancellation.

6. Contact Us

For any refund-related queries, reach out to us at info@riseupecom.in or call +91 99106 30752.